Privacy Policy 



1. Introduction

This Privacy Policy applies to the following student accommodation:

Broadgate House Student Living

(collectively referred to as “we”, “our”, or “us”).

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal data when you visit our websites, make enquiries, or stay with us.

2. Who We Are

Operating Company: Broadgate House Lettings Ltd
Registered Address: 18, The Ropewalk, NG1 5DT, Nottingham
Email Address: info@broadgatestudentliving.co.uk
Phone Number: 0115 948 3957

We are the data controller responsible for your personal data across all listed brands.

3. What Data We Collect

We may collect and process the following categories of personal data:

Full name

Email address

Phone number

Date of birth (for tenancy/booking purposes)

Student status and university details

Billing and payment information

Identification documents (where required for tenancy verification)

Emergency contact details

Communication records

Technical data (IP address, browser type, device information)

Website usage data

4. How We Collect Your Data

We collect your data through:

Website enquiry and booking forms

Email, phone, or in-person communication

Tenancy or booking agreements

Payment and billing processes

Cookies and analytics tools

5. How We Use Your Data

We use your personal data to:

Respond to accommodation enquiries

Process bookings and manage tenancies

Verify your identity and student status

Communicate important tenancy or booking information

Process payments and manage accounts

Provide customer support

Improve our websites and services

Send relevant updates or marketing (only where consent has been given)

Comply with legal and regulatory obligations

6. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity – to provide accommodation services

Legal obligation – for compliance with housing, safety, and financial regulations

Legitimate interests – to operate and improve our services

Consent – for marketing communications

7. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

Payment processors and financial institutions

IT and website service providers

Maintenance and property management contractors (where necessary)

Professional advisers (legal, accounting)

Local authorities or regulators where required

All third parties are required to respect the security of your personal data.

8. Data Retention

We retain your personal data only as long as necessary, including:

Duration of tenancy or booking

Legal and financial record-keeping requirements

Resolution of disputes

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Object to processing

Restrict processing

Request data portability

To exercise these rights, contact us at: [Insert Email Address]

10. Cookies

Our websites use cookies to enhance your experience and analyse site usage.

You can control cookies through your browser settings.
For more details, please see our Cookie Policy: [Insert Link]

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

12. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email Address: info@broadgatestudentliving.co.uk
Phone Number: 0115 948 3957

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk